Footloose Adventure Travel: booking conditions

Booking conditions for holidays booked with Footloose Adventure Travel

Booking Procedure: A booking for a trip with Footloose Travel Limited (Trading as Footloose Adventure Travel or Footloose) or with a specified other company can be made by first checking price and availability and then sending a signed booking form and a deposit, with the insurance premium if applicable to the address shown below. A deposit is in the form of £200 or 10% of the price of the total price, which ever is greater, with the insurance premium if applicable. Cheques must be payable to Footloose Travel Trust. A booking is not confirmed before we receive the booking form and deposit at which point a receipt and invoice for the final balance will be issued. The balance is due eight weeks before departure. Full payment is required for a booking made less than ten weeks before departure. Payment can be accepted by credit card, but for final balances a 1.5% surcharge must regretfully be added. This is the charge made to merchants by the credit card companies. If the balance is not paid at the specified time, unless previously arranged with us in writing, we reserve the right to cancel the booking.

Agency bookings:Footloose also acts as agents for other companies. If the booking is with another company, this will be specified and the booking conditions of that company will apply.

Flights will be booked with an Air Tour Operators Licence (ATOL) holder for whom Footloose acts as agents, and flight bookings are subject to their booking conditions. When a flight booking has been accepted by us, we shall issue to you an ATOL Receipt which confirms that the money for the flight is held by us on behalf of an ATOL holder; a contract will exist between you and that ATOL holder once they issue a Confirmation Invoice, which we shall send to you as soon as we receive it. All other arrangements offered by us are provided under a separate contract from the flight arrangements, and will be separately invoiced. More details are given on the flight invoice. It is essential that the names given are as shown on your passports.

Fares for flights can only be guaranteed by full payment. A deposit will secure the booking. Some special fares require full payment at the time of booking.

Price: The price includes all services specified in the itinerary. Unless specifically included, it does not include: International flights, Visa and passport charges, Airport taxes, Insurance, Meals and services not included in the itinerary, Expenses of a personal nature, Insurance, Emergency costs, Excess baggage charges. A group discount is given on the condition that all invoicing and payment is through the group leader. An administrative charge of £25 will be made for individual payments.

Surcharges: Any variations on this or other costs beyond our control will be absorbed by Footloose up to 2%. If the increase is more than 10% you may cancel with a full refund, but note that flights are subject to their own conditions.

Financial Security: All money paid to Footloose is deposited directly in a Trust Account administered by an independent trustee. Payment can only be released to Footloose when you have completed your trip. This fully complies with all EU regulations. Payment for trips booked by Footloose acting as agent are secured by the bonding arrangements of the operating company.

Itinerary: Most trips booked with Footloose will be to remote and unpredictable parts of the world. The itinerary is provided in good faith but should be seen as a general aim rather than a contractual statement of detail. In particular standards of comfort and service may vary and transport timings may change. Factors beyond our control may necessitate changes. Clients will be consulted when ever possible when there are choices available. Route and hotel changes may be necessary and will always be at the discretion of the trek leaders and Footloose Adventure Travel. They do not constitute an alteration of your holiday and will not be compensated. Under no circumstances can Footloose Adventure Travel, any ground operators or representatives be held responsible for any wildlife mentioned in our brochures or itineraries, but not actually seen during the holiday.

Alterations by us: We reserve the right to alter arrangements and itineraries because of operational factors, or when we consider it in the best interests of our clients. Changes will be made known to clients as soon as possible. If these changes are substantial and unacceptable a refund may be given. In regard to financial alterations, we reserve the right to alter quoted prices. Should any price increase exceed 10% of the total cost you the client has the right to cancel the booking and a refund may be given. Less than 30 clear days before the date of commencement of your tour, no additional charges will be made except when the booking has been made within this period in which case additional charges may be made up to and including the date on which the invoice is issued.

Alterations by you: Any special requirements should be notified at the time of booking. Alterations after booking are sometimes possible, but note that there is an administration charge of £25 for this service.

Cancellation by us: We reserve the right to cancel the trip for reasons beyond our control. A full refund will be made but we accept no responsibility for further compensation. If such cancellation is due to 'force majeure' (inclusive of war, civil or political unrest and natural disasters) reasonable expenses we have incurred will be deductible from any refund. Any compensation and refund is strictly limited to monies paid to us. We are not liable for any expense you have incurred as a result of your booking.

Cancellation by you: Cancellations must be made in writing.
The following charges will apply: 42 days or more before departure deposit only
42 - 28 days before departure 50%
less than 28 days before departure 100%
Please note that flight tickets are subject to the conditions of the supplier, and refunds for cancellations are often not possible.

Insurance: It is a condition of booking that you are adequately insured and provide Footloose with a copy of your insurance policy. It is essential that your insurance company should be aware of the type of trip you are undertaking. Insurance must cover you fully against repatriation costs should you become too ill to continue with the tour and it is essential that you are covered for evacuation of yourself from remote regions, should the need arise. Insurance companies will not refund premiums. Final documents cannot be issued until details are provided. We would be pleased to send details of Footloose insurance cover. It is advisable that insurance is taken out at the time of booking to cover any cancellation charges.

Passports and Visas: We will give general advice on passport and visa requirements, but it is your responsibility to ensure that you meet all official requirements for the trip. Most countries beyond Europe require passports to be valid at least six months after entry. Be sure that the name given to Footloose for tickets etc is the same as on your passport.

Unused Accommodation and Services: The cost of the trip includes accommodation and services as specified. Refunds cannot be made for any of these which are not used for whatever reason.

Behaviour: The trip leader, guide or local ground operator who represents Footloose Adventure Travel has overriding authority on our holidays. It is essential that the instructions of the trip leader / guide are followed at all times for the safety and well being of individuals and of the group. You agree to comply with such instruction on signature of our booking form. We reserve the right to require any person to withdraw from the trip if their behaviour is deemed offensive, dangerous or incompatible with the conduct of others, and we shall be under no further liability to any such person.

Health: We will give general advice on health matters before the trip, but you are advised to consult your doctor for specific advice. Depending on your trip, parts maybe strenuous and it is your responsibility to be adequately fit. During the trip a basic first aid kit will be carried but the leader / guide is not medically qualified and any treatment will be only with your consent. Be sure that you carry any specific personal medication.

Risk: Whilst every effort will be made for your comfort, it must be understood that all trips are potentially hazardous and involve a degree of risk and discomfort. We accept no liability for any loss, damage, injury, expense, delay or inconvenience. We cannot be held responsible, unless as a direct result of negligence, for any mishap to yourself or to your property.

Flights: All flights are with airlines on scheduled services and are covered by their own conditions. We can accept no responsibility for any delay, cancellation or loss associated with these flights.

Complaints: In the unlikely event of you being dissatisfied with any aspect of the trip, the matter should be raised with the leader / guide as soon as possible. Matters can usually be put right on the spot. Failure to do this will adversely affect any claim at a later date. In the event of continuing dissatisfaction, the complaint should be made to us, in writing, within 14 days of your return. We will investigate fully and report back to you as soon as possible. We agree to independent arbitration should this become necessary.

Booking Conditions: On signature of the booking form you are accepting our terms and conditions as described in the booking conditions. The booking conditions may only be waived by a director of the company and in writing. On acceptance of your booking we agree to carry out our obligations to you as defined in the documents you have received. These conditions are subject to and shall be construed according to English law.

01 November 2007

Footloose Travel Limited
3 Springs Pavement, Ilkley, West Yorkshire, LS29 8HD
Tel: 01943 604030
Fax: 01943 604070

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