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BOOKING AND PAYMENTS
At Footloose we work hard to ensure that your trip is exactly as you want. When you are happy with the itinerary and cost, we will need a deposit to enable us to confirm the arrangements. Until the deposit is paid we cannot guarantee availability.
How to book a trip with Footloose.
1. When you first contact us to discuss your plans we will take your basic
request - dates, destination, budget and contact details. We will also discuss your ideas with you, so that we understand as closely as possible the sort of trip you want. We are happy to deal with you in person, by phone, fax or email.
2. After discussion, we will produce a proposed itinerary and guide costs.
This is rarely the final version and usually there are further discussions
of details. We are committed to providing exactly the right tour for you.
3. When you are satisfied with the arrangements, we will send a
detailed costing. Reservations are not normally made at this point,
but we will tell you if there is likely to be any problem with availability.
4. We then ask you to send a completed booking form with a deposit
and we will start holding reservations for the various services.
We will send a receipt, payment details and a full trip dossier.
Should there be any reservation changes, we will keep you informed. If the
need for any substantial changes occurs that you are not happy about, we
will of course refund your deposit.
Payments of deposits for trips can be made by cheque, credit card,
debit card, switch card, maestro card or bank transfer. There is
no supplement for deposits.
You can pay with your card through our secure
payments page.
Payment of balances (usually due nine weeks before departure) can
be paid in the same way, but note that credit card payments have
a supplement of 1.5%. This is charged to us by the clearing bank.
Amex cards have a supplement of 2.5%. This higher surcharge is
used by Amex to give you "free" points.
Cheques should be payable to Footloose Travel Trust.
Bank Transfers can be made directly into our account. Please check
that all charges levied by your bank are paid by you to ensure
that Footloose receives the correct amount. Note that transfers usually
take at least three working days.
All invoices are shown in pounds sterling, and so payments should
be made in pounds, unless arranged otherwise. Payments made by
cards in other currencies will be converted into your currency
at your own bank's
rate.
Footloose Travel Trust, NatWest Bank, Manor Square, Otley, LS29 3QA, UK.
Bank Sort Code: 54 – 21 – 20
Account: 78508487
IBAN: GB47 NWBK 5421 2078 5084 87
Swift: NWBKGB2L
Your financial security
At Footloose, we understand the great value and cost a holiday
has for most people. We feel that it is vital that your money is protected
as securely as possible to give you peace of mind and financial security.
We provide this security in three ways:
Travel Trust Association: All payments to Footloose are placed directly into a designated Trust Account administered by an independent chartered accountant acting as trustee. The money can only be released to Footloose when your holiday has been completed or the service comprising your holiday has been paid in full. This process is overseen by the Travel Trust Association, a trade association of travel agents and tour operators, which provides financial protection for the traveller. Footloose abides by the strict requirements of the TTA and submits financial reports every month.
For further details about the TTA, please feel free to call them on 020 8876 4458 or visit www.traveltrust.co.uk.
Insurance: Your money is further protected by an insurance provided free of charge for you by Footloose against operator insolvency. This provides greater protection than is required by the 'EU 1992 Package Travel and Tours Regulations' (the main statutory requirement), and greater protection than most other travel companies.
Air Tours Operators Licence: International flights are not covered by the same secure system, because the regulations do not allow it. Flights will be booked with holders of an Air Tours Operators Licence for whom we act as agents, and the flight bookings are subject to their booking conditions.
When a flight booking has been accepted by us, we will issue you an ATOL receipt which confirms that the money for the flight is held by us on behalf of the ATOL holder. A contract will exist between you and that ATOL holder once they issue a Confirmation Invoice, which we will send to you as soon as we receive it.
All other arrangements offered by us are provided under a separate contract from the flight arrangements and will be separately invoiced. This system ensures that your payment is protected by a bond. The ATOL system is administered by the Civil Aviation Authority and can be checked at www.atol.org.uk.
Footloose holds its own ATOL T7121 which protects all trips which include a tour
and flight, which are technically "packages".
This is all very complicated. It is the result of piecemeal legislation trying
to regulate an industry which is changing rapidly.
Footloose provides the highest financial protection possible, exceeding all requirements
and not bettered by any other company.
General Information
Nature of the tours - Many of the tours we organise visit remote and undeveloped
areas and usually include varying degrees of activity and effort. We will describe
the expected conditions as accurately and clearly as possible. It is your responsibility
to ensure that the trip is as you expect, and that there are no health or other
conditions which could be problematic on your trip.
Flights - We ask for full payment of flights when you book. They can occasionally
be held on deposit, but we find increasingly that prices go up, surcharges occur,
and it is not unknown for bookings to be lost at peak times as airlines prefer
to sell fully paid seats. We are happy to arrange the tour as land only and for
you to arrange your own flights. In this case it is your responsibility to ensure
that you are at the arranged point at the arranged time to start the tour. We
cannot be responsible if you fail to make this contact, although we will do all
we can to make extra arrangements at your expense to enable you to continue the
trip. We will also ensure that your trip ends in good time for you to catch your
return flight, but we cannot be responsible if there are delays which are beyond
our control.
Prices - You may sometimes find that the cost of hotels, local tours or other
local arrangements is less than we have charged. We always try and get the best
rates for your guaranteed service, and cannot always compete with local deals,
local discounts, last minute offers etc.
Passports, visas, insurance - it is your responsibility to ensure that these
documents are in order. We will always provide advice and help where appropriate.
Tickets and vouchers - We will send your tickets, vouchers and final instructions
about two weeks before your departure. Tickets for local flights and other services
booked by our local agents will be given to you on arrival.
Footloose Travel, 3 Springs Pavement, Ilkley, LS29 8HD.
T: 01943 604030
F: 01943 604070
E: info@footloose.co.uk
W: www.footloose.co.uk
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