Footloose Adventure Travel: insurance for your holiday

How to book with Footloose Adventure Travel

< Footloose Homepage

BOOKING AND PAYMENTS

At Footloose we work hard to ensure that your trip is exactly as you want. When you are happy with the itinerary and cost, we will need a deposit to enable us to confirm the arrangements. Until the deposit is paid we cannot guarantee availability.

How to book a trip with Footloose.

1. When you first contact us to discuss your plans we will take your basic request - dates, destination, budget and contact details. We will also discuss your ideas with you, so that we understand as closely as possible the sort of trip you want. We are happy to deal with you in person, by phone, fax or email.

2. After discussion, we will produce a proposed itinerary and guide costs. This is rarely the final version and usually there are further discussions of details. We are committed to providing exactly the right tour for you.

3. When you are satisfied with the arrangements, we will send a detailed costing. Reservations are not normally made at this point, but we will tell you if there is likely to be any problem with availability.

4. We then ask you to send a completed booking form with a non-refundable deposit of 10% (or £100 if greater) and we will start holding reservations for the various services. We will tell you when everything is confirmed - usually about a week. We will send a receipt, payment details and a full trip dossier. Should there be any reservation changes, we will keep you informed. If the need for any substantial changes occurs that you are not happy about, we will of course refund your deposit. Please note that until the trip is fully confirmed you should not book any connecting flights.

Payments of deposits for trips can be made by cheque, credit card, debit card, switch card, maestro card or bank transfer. There is no supplement for deposits.

You can pay with your card through our secure payments page, or by phone or email. We require the card number, expiry date and security code. For debit cards we also need the start date or issue number. If you are sending the details by email, we suggest splitting the numbers between two emails for extra security.

Payment of balances (usually due nine weeks before departure) can be paid in the same way, but note that credit card payments have a supplement of 2%. This is charged to us by the clearing bank. Please note that we do not accept American Express.

Cheques should be payable to Footloose Travel Trust.

Bank Transfers can be made directly into our account. Please check that all charges levied by your bank are paid by you to ensure that Footloose receives the correct amount. Note that transfers usually take at least three working days.

All invoices are shown in pounds sterling, and so payments should be made in pounds, unless arranged otherwise. Payments made by cards in other currencies will be converted into your currency at your own bank's rate.

Footloose Travel Trust, NatWest Bank, Manor Square, Otley, LS29 3QA, UK.
Bank Sort Code: 54 – 21 – 20
Account: 78508487
IBAN: GB47 NWBK 5421 2078 5084 87
Swift: NWBKGB2L

Your financial security At Footloose, we understand the great value and cost a holiday has for most people. We feel that it is vital that your money is protected as securely as possible to give you peace of mind and financial security.

We provide this security in three ways:

Travel Trust Association: All payments to Footloose are placed directly into a designated Trust Account administered by an independent chartered accountant acting as trustee. The money can only be released to Footloose when your holiday has been completed or the service comprising your holiday has been paid in full. This process is overseen by the Travel Trust Association, a trade association of travel agents and tour operators, which provides financial protection for the traveller. Footloose abides by the strict requirements of the TTA and submits financial reports every month. For further details about the TTA, please feel free to call them on 020 8876 4458 or visit www.traveltrust.co.uk.

Insurance: Your money is further protected by an insurance provided free of charge for you by Footloose against operator insolvency. This provides greater protection than is required by the 'EU 1992 Package Travel and Tours Regulations' (the main statutory requirement), and greater protection than most other travel companies.

Air Tours Operators Licence: International flights are not covered by the same secure system, because the regulations do not allow it. Flights will be booked with holders of an Air Tours Operators Licence for whom we act as agents, and the flight bookings are subject to their booking conditions. When a flight booking has been accepted by us, we will issue you an ATOL receipt which confirms that the money for the flight is held by us on behalf of the ATOL holder. A contract will exist between you and that ATOL holder once they issue a Confirmation Invoice, which we will send to you as soon as we receive it.

All other arrangements offered by us are provided under a separate contract from the flight arrangements and will be separately invoiced. This system ensures that your payment is protected by a bond. The ATOL system is administered by the Civil Aviation Authority and can be checked at www.atol.org.uk.

Footloose holds its own ATOL T7121 which protects all trips which include a tour and flight, which are technically "packages".

This is all very complicated. It is the result of piecemeal legislation trying to regulate an industry which is changing rapidly.

Footloose provides the highest financial protection possible, exceeding all requirements and not bettered by any other company.

General Information

Nature of the tours - Many of the tours we organise visit remote and undeveloped areas and usually include varying degrees of activity and effort. We will describe the expected conditions as accurately and clearly as possible. It is your responsibility to ensure that the trip is as you expect, and that there are no health or other conditions which could be problematic on your trip.

Flights - We ask for full payment of flights when you book. They can occasionally be held on deposit, but we find increasingly that prices go up, surcharges occur, and it is not unknown for bookings to be lost at peak times as airlines prefer to sell fully paid seats. We are happy to arrange the tour as land only and for you to arrange your own flights. In this case it is your responsibility to ensure that you are at the arranged point at the arranged time to start the tour. We cannot be responsible if you fail to make this contact, although we will do all we can to make extra arrangements at your expense to enable you to continue the trip. We will also ensure that your trip ends in good time for you to catch your return flight, but we cannot be responsible if there are delays which are beyond our control.

Prices - You may sometimes find that the cost of hotels, local tours or other local arrangements is less than we have charged. We always try and get the best rates for your guaranteed service, and cannot always compete with local deals, local discounts, last minute offers etc.

Passports, visas, insurance - it is your responsibility to ensure that these documents are in order. We will always provide advice and help where appropriate.

Tickets and vouchers - We will send your tickets, vouchers and final instructions about two weeks before your departure. Tickets for local flights and other services booked by our local agents will be given to you on arrival.

Footloose Travel, 3 Springs Pavement, Ilkley, LS29 8HD.
T: 01943 604030
F: 01943 604070
E: info@footloose.co.uk
W: www.footloose.co.uk